FAQ
Find answers to our most frequently asked questions.
General
What products do you offer?
We specialize in beauty tech, featuring our flagship DPL Skin Rejuvenation Beauty Instrument designed to rejuvenate your skin with painless, advanced technology.
How do I use the beauty instrument?
Simply follow the user manual included with your purchase. Generally, you use the device on clean skin for 10–15 minutes per session, 3–4 times a week for best results.
Is the device safe for all skin types?
Yes! Our device is dermatologist-tested and designed to be gentle on all skin types, including sensitive skin.
Can I use the device if I have skin conditions?
If you have any skin conditions or concerns, we recommend consulting your dermatologist before use.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on orders over $250 & flat rate 4.99$ below then 250$ to the US, Canada, UK, EU, Australia, and New Zealand.
How long will my order take to arrive?
Orders are processed within 1–3 business days. Shipping times vary by location but typically take 7–10 business days.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor your shipment.
What if my order hasn’t arrived yet?
If your package is delayed or lost, please contact our customer support team. We’ll help track your order and resolve the issue.
Returns
What is your return policy?
We offer hassle-free returns within 30 days of delivery. Products must be unused and in original packaging.
How do I initiate a return or exchange?
Simply contact our customer service team with your order details. We’ll guide you through the easy return or exchange process.
Do you cover return shipping costs?
Return shipping costs are generally the customer’s responsibility unless the product is defective or we made an error.
How long does it take to process a return?
Once we receive your return item, it usually takes 5-7 business days to process your refund or exchange.
